Customer Services

Who we are and what we do

Kids Gift Store is an exciting website offering a collection of unusual toys and gifts for children.   Our aim is to find something different to encourage children away from electronic games and mobile phones.  Difficult we know, and needless to say we don’t offer either of these products for sale.  You will find toys and gifts to encourage indoor hobbies, outdoor activities and art and craft.

Kids Gift Store is a partnership.  We are a specialist e-toy retailer and e-gift store for children. We have warehousing in Cheshire where all orders are packed and despatched.  Our telephone number is 01244 940034

Terms & Conditions

Prices

All prices include VAT at 20%.  Children’s clothing is VAT exempt.  Every effort is made to publish correct prices.  We reserve the right to amend any incorrect prices without notice.

Special Offers

Special offer products are subject to availability and offer end dates where applicable.

Measurements and Sizing

Sizes and measurements quoted are approximate and for guidance purposes to assist with purchase decisions.  British sizes with European equivalents are used.

Colours and Designs

Every effort is made to describe items accurately, however, slight variations may occur.  Colour reproduction can be restricted by online processes.

Delivery-Information

Delivery Information

Estimated Time Price
UK Standard Delivery 2-3 Days £2.95
UK Express Delivery 1-2 Days £7.95
Free Delivery Free for orders over £45

Standard delivery rates only apply to UK mainland, excluding the Channel Islands, Isle of Man, Highlands and Islands.  We can deliver to addresses in these locations but there may be an extra charge.  Express delivery is not available to the excluded regions.  Delivery is guaranteed the next working day and orders should be placed before 10.30am on the previous day. Please contact us before ordering.   We ship each working day, but do not ship on Saturdays or Sundays.

Postcodes excluded from standard delivery charges include postcodes starting with IM, GY, JE, TR, AB31-38, AB41-45, AB51-56, FK19-21, G8 3, G8 4, HS, IV1-63, KA1-17, KA27-28, KW1-17, PA20-78, PH1 and PH10, PH5-9, PH15-26, PH30-50, ZE, all NI.  For deliveries to these areas please call for a quotation.

Outside UK and Republic of Ireland we can deliver to Ireland for a fixed cost of £20 (for up to 10kg).  The service is provided by a courier, 2-3 day signed delivery.  Please contact us first to check the size and weight of your requirements.  Regretfully we cannot ship abroad due to the prohibitive costs and reliability of service.

Returns Policy and Guarantee

We have a 14 day no quibble guarantee.  If you want to return your purchase for any reason, provided it is unused and in its original packaging we will replace or exchange it or refund the cost.  You pay the return postage but we will send any exchange item out to you free of charge to a mainland UK address (excluding the regions mentioned above) using our standard delivery method.  Before returning an item please contact us by email or call us on 01244 940034.

When returning an item please include your name, address, telephone number and email.   Our returns address is:

Kids Gift Store, The Old Fisheries, Beehive Farm, Carrs Lane, Tattenhall, Chester, CH3 9NT.

Please ensure the item is well packed and secure as items must be returned in the same condition in which they were received, complete with all the original packaging.  Our guarantee does not affect your statutory rights as a consumer.

Product Compliance

All products offered by Kids Gift Store comply where relevant with the appropriate regulations.

Intellectual Property Rights

All images on this website are covered by intellectual property rights and may not be used by unauthorised commercial parties.  The content and material contained in the Kids Gift Store website is made available only for non-commercial use and you may download content and material to assist with making a purchase.

Liability Disclaimer

Kids Gift Store makes no warranties, whether expressed or implied, in relation to the accuracy of the information supplied on the website.  Price and availability is subject to change without notice.  Kids Gift Store makes no warranty that the website is error free or that the site is free from bugs or viruses.  Kids Gift Store disclaims all warranties in relation to products displayed on the website.  This does not affect your statutory rights as a consumer.

Kids Gift Store shall not be liable to any person for the loss or damage which may result from any failure to protect password or account information.  Kids Gift Store shall also not be liable in connection with the conditions for any loss or goodwill, any indirect losses and any economic losses.

Privacy Policy

We are committed to protecting your privacy. We only use the information we collect in accordance with the Data Protection Act 1998 and 2003 and GDPR regulations 2018.

The type of information we collect includes: your name, address, telephone number, email address, credit card and debit card details for the sole purpose of processing your order and giving you the best possible service.

GDPR Regualtions (General Data Protection Regulation). We may only share your personal information with our service providers and other contractors to fulfil orders you place with us and to provide the services you request. Your data is not used for mailings or marketing purposes.Currently we do not send mailings to our own customer base.

Your data however can be reviewed by yourself at any time by submitting an access request to enquiries@kidsgiftstore.co.uk. You also have the right to delete your information from our database at any time by emailing your details to enquiries@kidsgiftstore.co.uk. The information will be returned to you within one month of the request.

We do not store credit card details nor do we share customer details with any third parties.

We will only email you in respect of the orders you place on our website, delivery enquiries and requests for information.

Cookies

cookie-information

A cookie is a small text file which is placed on a computer hard drive when you visit a website.  We may use cookies to tell us what has been put in a shopping basket.  All this means is that when you come back to the website we should know what you were looking to buy – it is part of the service.

Sales Service

Our aim is to provide a totally problem free service to our customers.  If you are unhappy with any product from Kids Gift Store for any reason, return it to us and we will replace or exchange it or refund you the cost.

If your order has not arrived in 7 days please let us know and we will sort it out.  Our customer service team is on enquiries@kidsgiftstore.co.uk, or call o1244 940034.

If you are unhappy with our service and we have not solved your problem please contact us and a member of the Kids Gift Store team will make it a top priority to personally resolve any issues.

FAQs

Where’s my order? Orders placed by 1.00pm each working day are despatched the same day and standard delivery normally takes 2-3 days.  If your order has not arrived in 7 days please contact us on enquiries@kidsgiftstore.co.ukor call 01244 940034.

What if I’m not at home?  If a parcel is delivered and there is nobody at home the courier will leave a note or they may have left the parcel with a neighbour.  If your order has not arrived as expected, please contact us on enquiries@kidsgiftstore.co.uk. or call 01244 940034.

What is your returns policy?  We have a 14 day no quibble guarantee.  If you would like to return something we will replace or exchange it or refund the cost of the item.

How do I return an item?  When returning an item please include your name, address, and email contact address.  Take the parcel to your local post office and send it to our returns address.    Please ensure the item is well packed and secure.

Do you send to Europe or abroad?  We can send to the Republic of Ireland for a fixed cost of £20 for up to 10kg.  Regrettably we cannot ship to Europe or abroad due to the prohibitive costs and reliability of service.